The GM

Welcome to The GM, TILT’s regular feature profiling the visionary General Managers redefining luxury hospitality through conscious, guest-centred inclusivity.

These leaders are not only elevating experience and service — they’re transforming culture.

Each edition spotlights GMs who champion accessibility at every level, from design and operations to staff training and brand values, and who are driving their hotels toward Verified by IncluCare accreditation for the property, the brand, and the entire workforce.

We explore their philosophies, challenges, and successes as they set new benchmarks for excellence. The GM celebrates those proving that true luxury is leadership that welcomes every guest, every time.