Pan Pacific London hotel
United Kingdom

Pan Pacific London is aiming high

Pan Pacific London is a five-star luxury hotel located near Liverpool Street Station, blending modern architecture with Southeast Asian elegance. It stands out not only for its sophisticated design and...

◦ 2 min read
Pan Pacific London is aiming high

Pan Pacific London is a five-star luxury hotel located near Liverpool Street Station, blending modern architecture with Southeast Asian elegance. It stands out not only for its sophisticated design and wellness offerings—but also for its strong commitment to accessibility and inclusion. This dedication is best exemplified by its current efforts to achieve the Verified by IncluCare award, a prestigious recognition for truly inclusive hospitality environments.

IncluCare is a leading global accessibility consultancy, and the Verified by IncluCare accreditation represents a gold standard in accessible travel. Pan Pacific London is actively working toward this certification, which involves rigorous audits and improvements across staff training, guest experience, and physical infrastructure. This pursuit reflects a deep, proactive approach to inclusivity—not just compliance.

The hotel already offers over 20 accessible guest rooms, including those with ceiling-mounted hoists, roll-in showers, grab rails, and visual alarms. Public areas are wheelchair-friendly, including the pool, restaurants, spa, and meeting spaces. The sensory design of the hotel also supports guests with neurodiverse needs, including calming environments and tailored services.

The wellness floor includes a fully accessible 18.5-metre infinity pool with a hoist, alongside accessible changing rooms. Mobility support features such as automatic doors, wide corridors, and visual signage are integrated throughout the hotel’s design.

Beyond physical accessibility, Pan Pacific London trains its staff to support guests with diverse needs—whether through communication methods, personalised assistance, or simply anticipating and respecting individual preferences.

By working toward Verified by IncluCare, Pan Pacific London is setting a benchmark for inclusive luxury in the UK. This goes beyond “ticking boxes”—it’s about making every guest feel seen, valued, and welcomed.

Whether you are travelling for business or leisure, Pan Pacific London offers world-class hospitality with a meaningful commitment to accessibility and inclusion.